Supplier Awards 2025: Innovative Guest Experience of the Year – Lolly

Lolly takes state-of-the-art technology and make it accessible, covering anything from electronic point of sale systems to digital signage and robot waiters, all linked to a kitchen management system.

The company was first to market with features such as artificial intelligence-powered multilingual support and real-time age verification, setting new benchmarks for the industry.

Lolly regularly gathers feedback through client sessions and participation in trade shows. In the past 18 months it has strengthened its relationship with operators, exemplified by its partnership with caterer Gather & Gather, part of CH&Co. Since beginning their collaboration in 2019, Lolly has worked closely with Gather & Gather to deliver technology solutions, such as Lolly’s AI-powered Snapserve system, which uses AI, cameras and sensors to automate checkouts and address long queues during peak times. The solution increased transaction speed by 84%, offered a seamless customer experience and also improved operational efficiency.

Lolly’s offering of tailored, data-driven solutions has solidified its position as a trusted technology partner, making it a worthy winner in this category.

Judges’ comment

“Lolly has a toolkit of innovative solutions working hand-in-hand with operators to enhance and excite the guest.”

Harry Ridley, head of technology – Levy, Compass Group

Shortlist

• Iris
• Lolly

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